1-3 days for processing
5-12 days for delivery
1. Monsares has international warehouses based in Asia, America, Europe and the Middle East. Our team ensures your order is being processed as quickly as possible. Your order will dispatch from the nearest warehouse when possible, although the majority of stock is located in China so you may receive different packages for the same order. Customers will receive orders via our UK courier partners and NOT need to deal with any custom affairs. Please also be aware that next day delivery is NOT currently available for UK customers.
2. Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
3. Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
At present, Economic Shipping cannot get the logistics track information.
If you’re missing part of your order, it’s possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days..
We don’t have now this option.